Shipping policy

SHIPPING POLICY

 

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We offer shipping insurance on all orders through Route; to insure your package please make sure that shipping protection is enabled at checkout. If your package arrives damaged, but you did not choose to include Route protection there will be nothing we can do. By choosing not to include Route package protection, you are acknowledging that you accept responsibility should your item(s) arrive damaged. M&M Merch Co cannot issue a refund or a replacement for any items damaged in transit.

Please note: All vinyl is subject to minor cosmetic defects, cosmetic damages, or cosmetic differences due to the nature of the vinyl pressing and shipping process. Cosmetic defects or damage that does not impact the sound quality or playback of the vinyl itself is not covered by Route protection or by M&M Merch Co. There will be no reshipment or reimbursement available for minor cosmetic defects or damage to vinyl/vinyl sleeves.

Due to the unpredictability of handling in shipping, we cannot guarantee that CD or cassette cases will arrive undamaged, as they can crack and or break easily, even within adequate packaging. All items are guaranteed to leave our facility in perfect condition. There will be no reshipment or reimbursement available for cracks or defects of any kind on CD or Cassette cases.

Customs Fees

International shipments may be subject to customs fees. M&M Merch Co is not responsible for collecting or paying these fees. Customs fees are the sole responsibility of the purchaser and will vary by country and product value. We have no control over how much will be due and cannot provide reimbursement.

Return to Senders

Shipping costs originally paid on your package cannot be refunded when your package is returned to us. When your package is returned to us, we will process a refund for the items purchased and any applicable taxes.

If your package is being returned to sender and you would like it reshipped, please email info@spiritbox.com with your order number and let us know that you would like it reshipped. Please provide your full shipping address to send the order to. Please note that all reshipments will require you to pay for shipping costs again. If you would prefer to not pay for shipping, a refund will be issued for the item(s) and any applicable taxes when your order arrives back to us. Shipping costs cannot be refunded.